Delete Account

1. How to request account deletion

To request deletion of your account, contact us through the Listen Exchange Contact page.

Please send the request using the email address associated with your Listen Exchange account so that we can verify that the request belongs to you.

In your message, select the appropriate subject if available and clearly state that you want your Listen Exchange account to be deleted.

2. Identity verification

Before deleting an account, we may need to verify that the request was submitted by the account owner.

We will only request information reasonably necessary to verify the request and protect accounts from unauthorized deletion.

3. What happens when your account is deleted

Once your deletion request has been processed, your Listen Exchange account will no longer be available.

Data directly associated with your account may be deleted or anonymized, including where applicable:

• your Listen Exchange profile;
• tracks associated with your account;
• listening sessions associated with your account;
• internal rewards or participation history;
• account identifiers and related account information.

4. Feedback and shared content

Feedback or other content you previously submitted may be deleted, anonymized or retained without identifying you, depending on what is necessary to maintain the integrity of conversations, platform records or other users' experience.

Where content is retained after account deletion, we aim to remove information that directly identifies the deleted account where appropriate.

5. Data we may retain

Some information may need to be retained for a limited period after account deletion where necessary for legal obligations, fraud prevention, security, dispute resolution or protection of the platform.

Backup copies may also remain temporarily until they are removed through our normal backup rotation process.

6. Deletion is permanent

Account deletion is permanent. Once the account and applicable data have been deleted, they may not be recoverable.

If you use Listen Exchange again after deletion, you may need to create a new account.

7. Processing time

We will process account deletion requests within a reasonable timeframe and in accordance with applicable data protection requirements.

We may contact you if additional information is needed to identify the account or verify the request.

8. Other privacy requests

You do not need to delete your account to exercise other privacy rights.

You may also contact us to request access to your personal data, correct inaccurate information or exercise another applicable data protection right.

More information is available in the Listen Exchange Privacy Policy.

9. Contact

To request deletion of your account, use the Listen Exchange Contact page and contact us from the email address associated with your account.